Notary: Should I Enable Auto Top-Up? We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, View Help Guide »
Notary: How are credits allocated? Do I get them back if I have an incomplete session? Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function View Help Guide »
Notary: What happens if I do not use the Allocated Credits? They get credited back to your Secured Signing balance. Easy! View Help Guide »
Notary: What is “Allocated Credits”? Your Allocated Credits balance will be determined based on upcoming RON sessions, and which features you need per RON session. View Help Guide »
Notary: What is included in my Notary plan? Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also View Help Guide »
Notary: How do I activate my Secured Signing account? To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access View Help Guide »
Notary: How do I access videos if we store them? You will have a video icon button within the “My Documents” section under “My History”. Located on the right, a video button will appear next View Help Guide »
Notary: How long does Secured Signing hold videos (and documents)? Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured View Help Guide »
Notary: How do you send documents to the signer and / or more recipients after the signing process occurs? You must set this up within your Secured Signing account. First, you must give Secured Signing authorization to email signed documents on your behalf. Go View Help Guide »
Notary: Do I Need to Buy a Certificate? The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free View Help Guide »