What Clients Say: Reliability Is Key 

Since referring Secured Signing to other firms, LawHawk has consistently received positive feedback. While issues can happen with any platform, Gene highlighted that the silence often speaks volumes: “You tend to hear more when things go wrong. But with Secured Signing, clients just keep using it. It works, and that’s the point.” 

One of the core values of a digital signing solution is dependability—especially during high-stakes transactions. “It has to work every time. When it does, it becomes a natural part of your workflow.” 

Real-World Use Cases 

Gene shared two impactful examples of how clients use Secured Signing to simplify complex processes: 

1. Business Brokerage 

A brokerage firm uses the platform for every new listing, which often involves multiple parties like shareholders or trusts. The smart tag system allows them to generate ready-to-sign documents in minutes. 

“All the parties are included, even if some are trustees or directors. Secured Signing’s workflow handles the reminders and completion automatically saving a ton of time.” 

2. Retirement Village Employment Contracts 

Another client needed to onboard 315 new employees, each with multiple role-specific documents. LawHawk used automation to generate everything with smart tags, and Secured Signing managed the mass signing process seamlessly. 

“Trying to manage that manually would have been horrendous. This took what could’ve been a logistical nightmare and made it seamless.” 

Addressing Common Challenges in Legal Digital Signing 

Lianca and Gene also discussed two main challenges that law firms face were identified: 

• Complex transactions involving third-party clients 

• Clients lacking digital literacy or being in different locations 

Gene believes Secured Signing’s video signing functionality helps solve both. It allows for remote signing meetings that feel in-person, giving confidence to all parties and reducing the risk of canceled or delayed signings. 

“This is especially helpful when dealing with older clients or those unfamiliar with digital tools. The added assurance also mitigates risks of fraud” 

The Future of Digital and Video Signing in Law 

Digital signatures have matured since 2017. Gene observed a shift from uncertainty to broad acceptance: “These days, no one questions if digital signing is legal. They just expect it.” 

He sees video signing as the next wave – offering enhanced security, identity verification, and ease. Gene hopes this increased confidence will lead to the relaxation of restrictions on electronically signing certain critical documents, such as enduring powers of attorney, making these processes more accessible and efficient while maintaining security and validity. 

“It reduces costs, speeds up processes, and makes critical documentation easier to manage. That’s where the industry is heading.” 

A Valuable Partnership for Legal Innovation 

Lianca concluded the conversation by expressing her appreciation for Gene’s insightful answers and highlighting the value LawHawk brings to the legal industry in optimizing document signing processes. She encouraged readers to reach out to LawHawk for assistance in streamlining their legal workflows.