Creating an Outsource Queue

Outsource Queue lets you set up documents for notarization and then assign them to an external company, who will handle the notarization on your behalf. It’s there for when you need extra support managing your notarization workload — instead of completing every signing in-house, you can route selected documents to a trusted notary or signing service outside your organization.

To create an outsource notary queue:

  1. Go to My Account > My Settings > Notary Queue.
  2. Click New Outsourcing Queue and agree to the ‘Outsource Queue Usage Terms’.
  3. Select the either Online or Mobile as the ‘Outsourcing Queue Type’.
  4. Enter a queue name.
  5. Select the notary/company you would like to be able to take documents from the the queue to sign and notarize.
  6. Optionally, enter a queue description.
  7. Click Save and confirm that you would like to create the outsource queue.
How to create an outsource notary queue

After creating and saving the outsource queue, the signing service you selected for the queue will receive an email notifying them that you have added them to an outsource queue, and that contains an authorization code and your contact details.

Before they can start taking documents from the outsource queue, they will have to provide you authorization code.

outsource queue request

Once you have received this authorization code from the signing service:

  1. Go back to My Account > My Settings > Notary Queue and open the outsource queue you created before.
  2. Click Approve.
  3. Enter the authorization code given to you by the notary/company.
  4. Click Confirm.
authorization code given to you by the notary

If you are an in-house notary in a signing service organization that has been added to one or more outsource queues by at least one account, you will see a new folder in My Documents > Inbox, identified with the following icon seen in the image below and containing the account’s company name.

Under that folder, you will see subfolders for each outsource queue that account has added you to, with online outsource queues identified, and mobile outsource queues.

has been added to one or more outsource queues by at least one account

If you encounter any difficulties setting up this new feature, please reach out to our support team for assistance.