Secured Signing Support Center

Adding a Guest to a RON session

August 1, 2023

How to easily add a Guest invitee to a Remote Online Notarization session Adding a Guest to a RON session with your Secured Signing account is fairly easy. Simply Login to your account. Ensure you have the necessary permission to initiate a RON session. On the dashboard, click Notary button to create a RON meeting. […]

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Bypassing Failed IDV

August 1, 2023

Easy steps for Notaries to bypass a Failed IDV in a RON Session If the Signer failed the IDV, as a Notary you can bypass the process through the Secured Signing account. The example below shows what the Signer sees when they fail the IDV. When the Notary joins the session and clicks Go to […]

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Notary: Biometric ID Selections procedure

August 1, 2023

There are various options to select ID Verification with Biometric Matching without creating that ID verification process as your default. As seen below you can change from the default KBA & ID Verification to just ID Verification – Credential Analysis simply by checking that box! Another point at which you can elect Biometric is at […]

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Notary: How to top up your account with Secured Signing Credits

August 1, 2023

If you have selected Auto TopUp (under My Account > My settings) and your account credits drop below your selected amount, we debit your card for the amount you selected when setting up your account. Your other option is to deselect auto top up, which will require you to monitor how many credits are available […]

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Notary: How Secured Signing billing, credits and auto top up works

August 1, 2023

With your Notary Business Annual plan, you are charged $389/year for your first user (each additional user costs $110, up to 10 users). This gives you access to the platform to use when and as you need with documents and templates saved. We also give you 600 document uploads and 50 Secured Signing credits (valued […]

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Adding a Missed Element in a Session

August 1, 2023

How to Add a missed Element during a RON session Making changes and adding missed element during a RON session just got more seamless and efficient. To add, remove or reposition elements on a document while in a signing. The assumption below assumes that a notary realizes additional elements must be added to the document. […]

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Batch Signing documents with One Click

April 21, 2023

Effortlessly sign unlimited documents with a single click using batch signing. Streamline workflow and save time signing unlimited documents with Batch Signing.

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Setting Up a Video Signing Meeting

April 21, 2023

How to Set Up a Video Signing Meeting: A Step-by-Step Guide Setting up a Video Signing to your meeting is an ideal tool for audio visual communications during signing. Satisfying witnessing requirements and improving client engagement.  

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Adding Video Confirmation for User Authentication

April 21, 2023

Seamless process to adding Video Confirmation for User Authentication and Verify who’s Using the Device. Adding video confirmation for user authentication is an effective way to add extra layer of security and assurance. Secured Signing provides a Video Confirmation feature that enhances the signing process with an additional layer of authentication and verification. With Video […]

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