Secured Signing Support Center

Notary: What is included in my Notary plan?

January 4, 2023

Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also give you 600 document uploads and 50 Secured Signing credits (valued at USD $50) each year for your account. These documents and credits are shared across all users on your […]

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Notary: How do I activate my Secured Signing account?

January 4, 2023

To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access fee of $9.95 will be charged at the end of the monthly billing cycle.

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Notary: How do I access videos if we store them?

January 4, 2023

You will have a video icon button within the “My Documents” section under “My History”. Located on the right, a video button will appear next to any documents that contain a video file within them. Simply click on the video icon and download your video. 

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Notary: How long does Secured Signing hold videos (and documents)?

January 4, 2023

Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured Signing storage in your settings or enable cloud storage within your own cloud storage system. Or you can use both! It’s completely up to you, just make sure you choose […]

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Notary: How do you send documents to the signer and / or more recipients after the signing process occurs?

January 4, 2023

You must set this up within your Secured Signing account. First, you must give Secured Signing authorization to email signed documents on your behalf. Go to My Account > My Settings > eNotary. Scroll down to “Stamped document sent to invitee by:” and click Secured Signing. Second, you must enable additional completion recipients. Go to […]

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Notary: Do I Need to Buy a Certificate?

January 4, 2023

The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free of charge. However, some states require a Federal Bridge Certificate. Secured Signing has partnered with IdenTrust to provide Federal Bridge Certificates.

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Notary: If you already have an IdenTrust Digital Certificate can you use it with Secured Signing?

January 4, 2023

IdenTrust and Secured Signing have partnered to offer a comprehensive solution for secure digital signatures. By combining the expertise and technology of both companies, we deliver a robust and trusted platform for electronic document signing. In short, Yes, Of course! Simply upload your existing digital certificate to your Secured Signing Account. Go to My Account […]

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Digital Signing: Frequently Asked Questions

January 4, 2023

This page is designed to assist and answer the FAQ’s about our Digital Signing service. Check out the links below for more information! What does Secured Signing do? Is it safe to sign documents online using Secured Signing web service? Are electronic signatures legally binding? What kinds of documents should I sign? What is an […]

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What if a recipient isn’t comfortable signing online?

January 4, 2023

That’s no problem. If an invitee isn’t comfortable signing online, they can easily print out the attached document (by clicking Download button in the email invitation), sign it by hand, and fax or post it to the sender.

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What should I do if I can’t log in?

January 4, 2023

Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that we can’t recognize your account or password, you can reset your password by clicking “I have forgotten my password.” If after reseting your password you are still unable to log […]

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