Secured Signing Support Center

Notary: If you already have an IdenTrust Digital Certificate can you use it with Secured Signing?

January 4, 2023

IdenTrust and Secured Signing have partnered to offer a comprehensive solution for secure digital signatures. By combining the expertise and technology of both companies, we deliver a robust and trusted platform for electronic document signing. In short, Yes, Of course! Simply upload your existing digital certificate to your Secured Signing Account. Go to My Account […]

Read More >

Digital Signing: Frequently Asked Questions

January 4, 2023

This page is designed to assist and answer the FAQ’s about our Digital Signing service. Check out the links below for more information! What does Secured Signing do? Is it safe to sign documents online using Secured Signing web service? Are electronic signatures legally binding? What kinds of documents should I sign? What is an […]

Read More >

What if a recipient isn’t comfortable signing online?

January 4, 2023

That’s no problem. If an invitee isn’t comfortable signing online, they can easily print out the attached document (by clicking Download button in the email invitation), sign it by hand, and fax or post it to the sender.

Read More >

What should I do if I can’t log in?

January 4, 2023

Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that we can’t recognize your account or password, you can reset your password by clicking “I have forgotten my password.” If after reseting your password you are still unable to log […]

Read More >

How long will my documents be stored in the Secured Signing service?

January 4, 2023

By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees and Notification Recipient will get an e-mail including a PDF attachment of the Signed Document.  

Read More >

What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared?

January 4, 2023

You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process please visit our Signatures Verification Service.

Read More >

I’ve got a signed PDF document. How can I verify the signatures?

January 4, 2023

Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or by using Secured Signing Free Verification Service online. To verify via your desktop you need to configure Adobe reader to verify digital signatures and then install Secured Signing’s Root Certificate. […]

Read More >

Which Document File Types Can I Upload for Signing?

January 4, 2023

Secured Signing service allows you to add documents and sign in the following formats: Docx, Doc, ODT, ODS, Xls, Xlsx, RTF, and PDF. After signing, the service will produce the signed document in a PDF format. In order to view it on your PC, you’ll need to have the latest PDF reader installed on your […]

Read More >

How Secured Signing Services demonstrate their commitment to environmental care?

January 4, 2023

While saving paper and storage, clients who use Secured Signing service are cutting back on power consumption and reducing dependence on carbon-producing services that would typically be required to move a document urgently cross-city just to get sign-off by an authorised representative.

Read More >

Do Recipients need to have a Secured Signing account?

January 4, 2023

No. Recipients do not need to have an account to receive a document from you. Invitee need to register in order to create PKI keys for signing.

Read More >