Secured Signing Support Center

Notary: Electronic Notarization

January 8, 2023

Learn about using Secured Signing for Electronic Notarization. Streamlining Notarization with Digital Efficiency and Security. With this feature, you can enjoy the benefits of digital efficiency and enhanced security when notarizing documents.

Read More >

Capture Your Signatures

January 8, 2023

How to Capture your graphical Signature with Secured Signing https://vimeo.com/1080711934 Watch the process in action! Step-by-Step guide to Capture your Signatures Digitally Capture your Signature from Signatures tab Click Signatures tab from the My Documents page. Secured Signing offers multiple ways to create your signature 2. Select a Font-Base Signature from various signature fonts 3. […]

Read More >

Digital Signing Demonstration & Training Videos

January 5, 2023

We understand the importance of secure and efficient digital signing solutions in today’s fast-paced and remote business environment. Our demo videos are designed to provide you with a comprehensive understanding of Secured Signing and showcase the powerful features and benefits of our platform. You can also view step by step guides here. Setting up your account I […]

Read More >

Notary: Does Secured Signing charge my client(s) or principal(s)?

January 4, 2023

Secured Signing does not take a slice of the fees you charge your client or principal. Pay us for what features you use leading up to and during the RON session and charge your client based on pricing that you choose. For a full cost-breakdown of our features and average RON or IPEN session, check […]

Read More >

Notary: How do payments work?

January 4, 2023

With a Pay as You Go plan, you pay for your actual document and sender usage each month. Your monthly access fee is calculated based on the number of documents notarized & number of users on the account. We charge your credit card at the end of the billing cycle or at plan cancellation for […]

Read More >

Notary: I have $5 in my account when I signed up, but I didn’t put any money in?

January 4, 2023

Enjoy a complimentary credit from Secured Signing when you get started!  The $5 is a gift from Secured Signing when you sign up for an eNotary Paid account.

Read More >

Notary: Does enabling “Recording Archive Storage” have extra cost?

January 4, 2023

Yes. If you enable “Recording Archive Storage” you will be charged $5 a month to maintain this feature.

Read More >

Notary: What happens if my RON session takes over 30 minutes?

January 4, 2023

If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged at 0.50c per participant, per minute over 30 minutes. After 2 hours, the session is ended.

Read More >

Notary: When do I pay for the Remote Online (RON) session?

January 4, 2023

The moment you click “start meeting” is when we charge for the video session.

Read More >

Notary: What happens if my customer doesn’t turn up to a RON session?

January 4, 2023

If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any pre-purchased features. The Notary host requires to delete the session from the In Progress tab to get any unused Secured Signing credits to be refunded then.

Read More >