Secured Signing Support Center

Notary: Should I Enable Auto Top-Up?

January 4, 2023

We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, set a minimum amount to top up by when your account gets low and you are good to go. However, if you would not like to use this option you […]

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Notary: How are credits allocated? Do I get them back if I have an incomplete session?

January 4, 2023

Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function relating to them occurs. In the event that your session does not go ahead, all unused credits will be refunded back to your account. For example, Video Signing credits will […]

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Notary: What happens if I do not use the Allocated Credits?

January 4, 2023

They get credited back to your Secured Signing balance. Easy!

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Notary: What is “Allocated Credits”?

January 4, 2023

Your Allocated Credits balance will be determined based on upcoming RON sessions, and which features you need per RON session.

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Notary: What is included in my Notary plan?

January 4, 2023

Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also give you 600 document uploads and 50 Secured Signing credits (valued at USD $50) each year for your account. These documents and credits are shared across all users on your […]

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Notary: How do I activate my Secured Signing account?

January 4, 2023

To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access fee of $9.95 will be charged at the end of the monthly billing cycle.

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Notary: How do I access videos if we store them?

January 4, 2023

You will have a video icon button within the “My Documents” section under “My History”. Located on the right, a video button will appear next to any documents that contain a video file within them. Simply click on the video icon and download your video. 

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Notary: How long does Secured Signing hold videos (and documents)?

January 4, 2023

Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured Signing storage in your settings or enable cloud storage within your own cloud storage system. Or you can use both! It’s completely up to you, just make sure you choose […]

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Notary: How do you send documents to the signer and / or more recipients after the signing process occurs?

January 4, 2023

You must set this up within your Secured Signing account. First, you must give Secured Signing authorization to email signed documents on your behalf. Go to My Account > My Settings > eNotary. Scroll down to “Stamped document sent to invitee by:” and click Secured Signing. Second, you must enable additional completion recipients. Go to […]

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Notary: Do I Need to Buy a Certificate?

January 4, 2023

The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free of charge. However, some states require a Federal Bridge Certificate. Secured Signing has partnered with IdenTrust to provide Federal Bridge Certificates.

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