Notary: How long does Secured Signing hold videos (and documents)? Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured Signing storage in your settings or enable cloud storage within your own cloud storage system. Or you can use both! It’s completely up to you, just make sure you choose the best option for you.
Notary: How do you send documents to the signer and / or more recipients after the signing process occurs? You must set this up within your Secured Signing account.First, you must give Secured Signing authorization to email signed documents on your behalf.Go to My Account > My Settings > eNotary.Scroll down to “Stamped document sent to invitee by:” and click Secured Signing.Second, you must enable additional completion recipients.Go to My Account > My Settings.Scroll down and turn “Additional Completion Recipients” to ON.Now, when you prepare the document and confirm invitation workflow, you can add additional recipients to receive the signed and notarized documents once the full signing process is complete. Invitation-workflow
Notary: Do I Need to Buy a Certificate? The type of security certificate you will need to use depends on which state you operate in.Secured Signing can issue PKI X509 certificates free of charge. However, some states require a Federal Bridge Certificate. Secured Signing has partnered with IdenTrust to provide Federal Bridge Certificates.
Notary: If you already have an IdenTrust Digital Certificate can you use it with Secured Signing? IdenTrust and Secured Signing have partnered to offer a comprehensive solution for secure digital signatures. By combining the expertise and technology of both companies, we deliver a robust and trusted platform for electronic document signing.In short, Yes, Of course! Simply upload your existing digital certificate to your Secured Signing Account.Go to My Account > My Settings > Remote Certificate and follow the prompts.
Notary: Starting or Joining a RON session as the Host There are 2 ways you can start or join a RON session as the Host: Through “My Invitations” in Secured Signing From the email invitation within your emails. Starting or joining a RON session through the “My Invitations” tab Log in to your Secured Signing account and click on My Invitations. Find the document(s) you are going to sign during the RON signing meeting and click the “sign” button. Access the RON meeting through “My Invitations”. You will then proceed to set up your camera, speaker and microphone. Once that is done, proceed to the meeting room and wait for your clients. Set up your camera, speaker and microphone before heading to the meeting room. Starting or joining a RON session through from your email invitation. You will receive an invitation from Secured Signing to host an Online Video Signing Meeting to digitally sign and notarize your client’s documents. Simply find this email within your email inbox associated with your Securded Signing account and click the “Click to Join” button.
Notary: Manually resend invitations to yourself (host) or to clients Log in to your Secured Signing account and go to:My Document > In Progress tabClick on Status i icon from the Actions column for the relevant document(s)Scroll down to the client (or yourself) who you would like to manually send the email reminder / invitation to.Click on the Mail icon which will manually send out the email invitation to join the video signing session.
Notary: Rescheduling a RON or Video Signing Meeting If you need to reschedule a RON or Video Signing Meeting with your client / invitee you can easily do this within the Secured Signing platform. Log in to your Secured Signing account and go to: My Documents > In Progress Click on the i status icon from the actions column for the document you want to reschedule the session for. Update the Date and Time on the Video Signing and click Update to save the changes. Once saved, all participants will receive a new email invitation to join the rescheduled meeting and the old Invitation will be invalid.
Notary: ID Verification Number of Attempts ID Verification settings – number of attempts.The Signer/client needs to capture and scan a clear picture of their Government ID. Sometimes this image doesn’t pass due to the edges of the image being cut off or the invitee’s finger covers some of the ID.The default is one attempt however it is recommended to allow 2 attempts for each signer, please keep in mind that the 2nd attempt will cost an additional round of ID Verification.To make a 2nd attempt the signer will have a button on the notification that ID Verification has failed, with a Try Again button .In case the invitees fails both attempts at ID Verification, the signer/client can’t access the RON/Video Signing/signing process, however the sender can manually allow the signer/client to access RON/Video Signing/Signing process.Go to the In Progress tab > find the document > Click on the arrow iconNavigating to the “ID Verfication failed – continue anyway?” button.You will see the list of clients who failed ID Verification, click on the names you want to proceed with the signing and press the allow signing button (see above).Please note: This signer has failed ID Verification. It is your responsibility to decide if they proceed to signing anyway.Signer needs to click on the link in the email invitation to access signing process even failed ID Verification once the process above used.
Notary: Frequently Asked Questions Discover a wealth of information at your fingertips on our Secured Signing Notary platform. Our FAQ section is your go-to resource for answers to commonly asked questions.Dive into the links below to explore and uncover all you need to know about our secure and efficient platform. Simplifying your journey with us starts here! If you already have an IdenTrust digital certificate can you use it with Secured Signing?Do I need to buy a certificate?How do you send documents to the signer and / or more recipients after the signing process occurs?How long does Secured Signing hold videos (and documents)?How do I access videos if we store them?How do I activate my Secured Signing account?How Secured Signing Notary Billing WorksHow do payments work?What is included in my Notary Business Annual Plan?What is “Allocated Credits”?What happens if I do not use the Allocated Credits?How are credits allocated? Do I get them back if I have an incomplete session?Should I enable auto top-up?What happens if my customer doesn’t turn up to a RON session?When do I pay for the Remote Online (RON) session?What happens if my session takes over 30 minutes?Does enabling “Recording Archive Storage cost me money?I have $5 in my account when I signed up, but I didn’t put any money in?Does Secured Signing charge my client(s) or principal(s)?
Notary: Identity Proofing and Credential Analysis Identity Proofing and Credential Analysis involves 2 steps which we will need you to do before joining the Remote Online Notarization meeting to get your documents notarized. The first step in this process is Knowledge Based Authentication, or KBA.KBA utilizes information about you and generates a series of questions for you to answer. If you pass the Knowledge Based Authentication you can proceed to the next step – ID Verification.Let’s begin. Step 1: Knowledge Based Authentication First open the e-mail that was sent to you from your Notary Public. Click the blue button Click to Join This will redirect you to the Identity Proofing – Dynamic Knowledge Based Authentication screen.Insert your details here. Once you have filled out the correct information, click Submit. Your questionnaire begins now. You have 2 minutes to answers and complete 5 questionnaire questions.Answer 4 out of 5 questions to PASS and successfully complete the Knowledge Based Authentication Answer at least 3 of the 5 questions correctly to proceed to the next set of questions. In the second set of questions, you must get 1 of these 2 correct to Pass.Anything less than 4 is a Fail Once you Passed the KBA, click Next to complete the Credential Analysis – Government Issued ID Verification Step 2: ID Verification ID verification processes your Government Issued ID to verify that you are who you say you are. If you are starting from a desktop you will need to send an SMS text message to your cell phone and follow the instructions. by clicking on the invitation link from your mobile you can continue to use your phone for ID verification. : Enter your cellphone number in the box provided and hit send. An SMS text will now be sent to your phone. Click the link within the SMS text. On your desktop you will be receive a 4-DIGIT passcode. Enter the 4-DIGIT passcode into your mobile device and click Continue Click Capture FRONT / BACK ID Card.Line your camera up and make sure the red corners line up with your ID card. If you are too far away you will be prompted to move closer. When you have successfully lined up the camera to scan the ID, a yellow rectangle will encompass your ID and a countdown will appear. Our system will begin to analyze the data to verify that the ID provided is a real ID and that it belongs to you. If successful you will move on to the next step: Selfie Matching. Take a Selfie with the front camera on your mobile device, then our system will compare the selfie with the image on the front side of your ID to prove if it is a match. You will be notified if you Pass. Congratulations! You have successfully passed the Identity Proofing stage of the Notary Signing process by completing the Knowledge Based Authentication and ID Verification.Your desktop will now display a PASS message and you can now continue to your RON Meeting.