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What you get and what makes us different to our competitors.
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Plans for Small, Medium & Enterprise level businesses.
No setup fees & pay as you need notary features & add-ons.
Digital signing which integrates with most Recruitment ATS & CRM’s
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Founded in 2010 to be a simple, smart, and secure signing platform.
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Blog articles, helpful tips and guides on digital signing & notary.
We have a flexible pricing model to suit anyone's specific needs.
Secured Signing continues partnership to integrate digital signatures within Bullhorn.
5 reasons government agencies and councils are adopting digital signatures.
New feature: Signing completion certificate.
Home // Support // Notary: ID Verification Number of Attempts
The Signer/client needs to capture and scan a clear picture of their Government ID. Sometimes this image doesn’t pass due to the edges of the image being cut off or the invitee’s finger covers some of the ID.
The default is one attempt however it is recommended to allow 2 attempts for each signer, please keep in mind that the 2nd attempt will cost an additional round of ID Verification.
To make a 2nd attempt the signer will have a button on the notification that ID Verification has failed, with a Try Again button .
In case the invitees fails both attempts at ID Verification, the signer/client can’t access the RON/Video Signing/signing process, however the sender can manually allow the signer/client to access RON/Video Signing/Signing process.
Go to the In Progress tab > find the document > Click on the arrow icon
You will see the list of clients who failed ID Verification, click on the names you want to proceed with the signing and press the allow signing button (see above).
Please note: This signer has failed ID Verification. It is your responsibility to decide if they proceed to signing anyway.
Signer needs to click on the link in the email invitation to access signing process even failed ID Verification once the process above used.
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