Secured Signing Support Center

How long will my documents be stored in the Secured Signing service?

January 4, 2023

By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees and Notification Recipient will get an e-mail including a PDF attachment of the Signed Document.  

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What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared?

January 4, 2023

You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process please visit our Signatures Verification Service.

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I’ve got a signed PDF document. How can I verify the signatures?

January 4, 2023

Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or by using Secured Signing Free Verification Service online. To verify via your desktop you need to configure Adobe reader to verify digital signatures and then install Secured Signing’s Root Certificate. […]

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Which Document File Types Can I Upload for Signing?

January 4, 2023

Secured Signing service allows you to add documents and sign in the following formats: Docx, Doc, ODT, ODS, Xls, Xlsx, RTF, and PDF. After signing, the service will produce the signed document in a PDF format. In order to view it on your PC, you’ll need to have the latest PDF reader installed on your […]

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How Secured Signing Services demonstrate their commitment to environmental care?

January 4, 2023

While saving paper and storage, clients who use Secured Signing service are cutting back on power consumption and reducing dependence on carbon-producing services that would typically be required to move a document urgently cross-city just to get sign-off by an authorised representative.

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Do Recipients need to have a Secured Signing account?

January 4, 2023

No. Recipients do not need to have an account to receive a document from you. Invitee need to register in order to create PKI keys for signing.

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Will I have to install software to use Secured Signing Service?

January 4, 2023

Secured Signing service is conducted completely through the web.  All you need is internet access and a current web browser.  You will also need a PDF reader to view your final signed documents. All of these applications are free.

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What is PKI (Public Key Infrastructure)?

January 4, 2023

Public Key Infrastructure (PKI) technology proven as the only technology available today that ensures non-forgeable signatures. In a PKI system, each user has two keys: a public key and a private key. These keys can be used for encrypting and decrypting information, for digitally signing electronic information and for verifying the authenticity of their owner. […]

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What is the Difference between Digital Signatures and Electronic Signatures?

January 4, 2023

  Digital signatures and electronic signatures are both used to authenticate documents and ensure their integrity, but they differ in terms of the underlying technology and level of security they provide. Digital Signature is the highest form of signature and content integrity as well as universal acceptance. Digital signatures are based on Public Key Infrastructure […]

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What is a Digital Signature?

January 4, 2023

Digital signatures (standard electronic signatures) take the concept of traditional paper-based signing and turn it into an electronic “fingerprint.” This “fingerprint,” or coded message, is unique to both the document and the signer and binds both of them together. Digital signature ensures the authenticity of the signer. Any changes made to the document after it […]

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