Digital Signing: Frequently Asked Questions This page is designed to assist and answer the FAQ’s about our Digital Signing service.Check out the links below for more information! What does Secured Signing do?Is it safe to sign documents online using Secured Signing web service?Are electronic signatures legally binding?What kinds of documents should I sign?What is an electronic signature?What is a digital signature?What is the difference between digital signatures and electronic signatures?What is PKI (Public Key Infrastructure)?Will I have to install software to use Secured Signing Service?Do recipients need to have a Secured Signing account?How Secured Signing service cares for the environment?In which format does the document need to be for signing?I’ve got a signed PDF document. How can I verify the signatures?What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark and a figure saying “signer’s identity unknown” has appeared?For how long my document will be saved in Secured Signing service?What should I do if I can’t log in?What if a recipient isn’t comfortable signing online? Can’t find your answer above?Australia FREE phone: 1800 305 175New Zealand FREE phone: 0800 55 33 66USA: +1 408-769-6018International: +64 9 479 9044Email: info@securedsigning.com
What if a recipient isn’t comfortable signing online? That’s no problem.If an invitee isn’t comfortable signing online, they can easily print out the attached document (by clicking Download button in the email invitation), sign it by hand, and fax or post it to the sender.
What should I do if I can’t log in? Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that we can’t recognize your account or password, you can reset your password by clicking “I have forgotten my password.”If after reseting your password you are still unable to log in, please contact our support team for assistance.
How long will my documents be stored in the Secured Signing service? By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees, Sender and Notification Recipient will get an e-mail including a PDF attachment of the Signed Document.
What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared? You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process please visit our Signatures Verification Service.
I’ve got a signed PDF document. How can I verify the signatures? Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or by using Secured Signing Free Verification Service online. To verify via your desktop you need to configure Adobe reader to verify digital signatures and then install Secured Signing’s Root Certificate. If you choose to use Secured Signing Free Verification service, upload the document to the service and we will check it for you.For more information please visit our Signatures Verification Service.
Which Document File Types Can I Upload for Signing? Secured Signing service allows you to upload, add documents and sign in the following formats: Docx, Doc, ODT, ODS, Xls, Xlsx, RTF, and PDF. After signing, the service will produce the signed document in a PDF format. In order to view it on your PC, you’ll need to have the latest PDF reader installed on your desktop.
How Secured Signing Services demonstrate their commitment to environmental care? While saving paper and storage, clients who use Secured Signing service are cutting back on power consumption and reducing dependence on carbon-producing services that would typically be required to move a document urgently cross-city just to get sign-off by an authorised representative.
Do Recipients need to have a Secured Signing account? No, recipients do not need to have a Secured Signing account to receive and sign documents. Secured Signing allows for easy collaboration and signing with both users who have Secured Signing accounts and those who don’t.When you send a document for signing using Secured Signing, recipients will receive an email notification with a secure link to access the document and complete the signing process. They can sign the document electronically without needing to create a Secured Signing account. This ensures seamless and hassle-free document signing for all parties involved.
Will I have to install software to use Secured Signing Service? Secured Signing service is conducted completely through the web. All you need is internet access and a current web browser. You will also need a PDF reader to view your final signed documents. All of these applications are free.