What should I do if I can’t log in? Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that View Help Guide »
How long will my documents be stored in the Secured Signing service? By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees View Help Guide »
What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared? You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process View Help Guide »
I’ve got a signed PDF document. How can I verify the signatures? Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or View Help Guide »
Which Document File Types Can I Upload for Signing? Secured Signing service allows you to add documents and sign in the following formats: Docx, Doc, ODT, ODS, Xls, Xlsx, RTF, and PDF. After signing, View Help Guide »
How Secured Signing Services demonstrate their commitment to environmental care? While saving paper and storage, clients who use Secured Signing service are cutting back on power consumption and reducing dependence on carbon-producing services that would View Help Guide »
Do Recipients need to have a Secured Signing account? No. Recipients do not need to have an account to receive a document from you. Invitee need to register in order to create PKI keys View Help Guide »
Will I have to install software to use Secured Signing Service? Secured Signing service is conducted completely through the web. All you need is internet access and a current web browser. You will also need a View Help Guide »
What is PKI (Public Key Infrastructure)? Public Key Infrastructure (PKI) technology proven as the only technology available today that ensures non-forgeable signatures. In a PKI system, each user has two keys: View Help Guide »
What is the Difference between Digital Signatures and Electronic Signatures? Digital signatures and electronic signatures are both used to authenticate documents and ensure their integrity, but they differ in terms of the underlying technology View Help Guide »