Secured Signing Support Center

Notary: How long does Secured Signing hold videos (and documents)?

January 4, 2023

Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured Signing storage in your settings or enable cloud storage within your own cloud storage system. Or you can use both! It’s completely up to you, just make sure you choose […]

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Notary: How do you send documents to the signer and / or more recipients after the signing process occurs?

January 4, 2023

You must set this up within your Secured Signing account. First, you must give Secured Signing authorization to email signed documents on your behalf. Go to My Account > My Settings > eNotary. Scroll down to “Stamped document sent to invitee by:” and click Secured Signing. Second, you must enable additional completion recipients. Go to […]

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Notary: Do I Need to Buy a Certificate?

January 4, 2023

The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free of charge. However, some states require a Federal Bridge Certificate. Secured Signing has partnered with IdenTrust to provide Federal Bridge Certificates.

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Notary: If you already have an IdenTrust Digital Certificate can you use it with Secured Signing?

January 4, 2023

IdenTrust and Secured Signing have partnered to offer a comprehensive solution for secure digital signatures. By combining the expertise and technology of both companies, we deliver a robust and trusted platform for electronic document signing. In short, Yes, Of course! Simply upload your existing digital certificate to your Secured Signing Account. Go to My Account […]

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Digital Signing: Frequently Asked Questions

January 4, 2023

This page is designed to assist and answer the FAQ’s about our Digital Signing service. Check out the links below for more information! What does Secured Signing do? Is it safe to sign documents online using Secured Signing web service? Are electronic signatures legally binding? What kinds of documents should I sign? What is an […]

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What if a recipient isn’t comfortable signing online?

January 4, 2023

That’s no problem. If an invitee isn’t comfortable signing online, they can easily print out the attached document (by clicking Download button in the email invitation), sign it by hand, and fax or post it to the sender.

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What should I do if I can’t log in?

January 4, 2023

Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that we can’t recognize your account or password, you can reset your password by clicking “I have forgotten my password.” If after reseting your password you are still unable to log […]

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How long will my documents be stored in the Secured Signing service?

January 4, 2023

By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees and Notification Recipient will get an e-mail including a PDF attachment of the Signed Document.  

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What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared?

January 4, 2023

You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process please visit our Signatures Verification Service.

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I’ve got a signed PDF document. How can I verify the signatures?

January 4, 2023

Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or by using Secured Signing Free Verification Service online. To verify via your desktop you need to configure Adobe reader to verify digital signatures and then install Secured Signing’s Root Certificate. […]

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