How Can We Help?
Table of Contents

How To: Identity Proofing and Credential Analysis

You are here:
  • Main
  • FAQ
  • Client
  • How To: Identity Proofing and Credential Analysis
← All Topics

Identity Proofing and Credential Analysis involves 2 steps which we will need you to do before joining the Remote Online Notarization meeting to get your documents notarized.

The first step in this process is Knowledge Based Authentication, or KBA.

KBA utilizes information about you and generates a series of questions for you to answer. If you pass the Knowledge Based Authentication you can proceed to the next step – ID Verification.

Let’s begin.

Step 1: Knowledge Based Authentication

First open the e-mail that was sent to you from your Notary Public. Within this e-mail, Click the “Click to View and Sign” button.

Within this e-mail, Click the “Click to View and Sign” button.

E-mail invitation: Click to View and Sign.

This will redirect you to the Identity Proofing – Dynamic Knowledge Based Authentication screen.

Insert your details here. 

Confirm your details for the Knowledge Based Authentication process.

Once you have filled out the correct information, click SUBMIT.

Your questionnaire begins now. You have 2 minutes to answers the questions.

You will have two minutes to complete a questionnaire of 5 questions.

Answer 4 out of 5 questions to PASS and successfully complete the Knowledge Based Authentication

Answer at least 3 of the 5 questions correctly to proceed to the next set of questions.

Knowledge Based Authentication: First Set of Questions.

In the second set of questions you must get 1 of these 2 correct you PASS.

Anything less than 4 is a FAIL.

Knowledge Based Authentication: Second set of questions.

If you PASS, click NEXT to CONTINUE.

Knowledge Based Authentication: Successfully pass Identity Proofing.

You will now complete Credential Analysis – Government Issued ID verification.

Step 2: ID Verification

ID verification processes your Government Issued ID to verify that you are who you say you are.

If you are starting from a desktop  you will need to send an SMS text message to your cell phone and follow the instructions. by clicking on the invitation link from your mobile you can continue to use your phone for ID verification. :

Enter your cellphone number in the box provided and hit send.

ID Verification: Enter your cellphone details.

An SMS text will now be sent to your phone. Click the link within the SMS text.

SMS received and link provided.

On your desktop you will be receive a 4-DIGIT PASSCODE.

On Desktop: Passcode provided.

Enter the 4-DIGIT PASSCODE into your mobile device and click CONTINUE.

Enter 4-Digit Passcode.

Next, capture a photo of the front and back of your ID.

Click capture FRONT / BACK ID Card.

Line your camera up and make sure the red corners line up with your ID card. If you are too far away you will be prompted to move closer.

When you  have successfully lined up the camera and ID, a yellow rectangle will encompass your ID and a countdown will appear.

Our system will begin to analyze the data to verify that the ID provided is a real ID and that it belongs to you.

ID analysis in progress.

If successful you will move on to the next step: Selfie Matching.

Take a Selfie with the front camera on your mobile device. Once taken, our system will compare the selfie with the image on the front side of your ID to prove if it is a match.

You will be notified if you PASS.

ID verification process: PASS.

Congratulations. You have successfully passed the Identity Proofing stage of the Notary Signing process by completing the Knowledge Based Authentication and ID Verification.

Your desktop will now display a PASS message.

You are now ready to continue to your RON Meeting.

Was this article helpful?
4.5 out of 5 stars
5 Stars 0%
4 Stars 100%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?