Notary: Does Secured Signing charge my client(s) or principal(s)? Secured Signing does not take a slice of the fees you charge your client or principal.Pay us for what features you use leading up to and during the RON session and charge your client based on pricing that you choose.For a full cost-breakdown of our features and average RON or IPEN session, check out our eNotary Pricing Page.
Notary: How do payments work? With a Pay as You Go plan, you pay for your actual document and sender usage each month. Your monthly access fee is calculated based on the number of documents notarized & number of users on the account. We charge your credit card at the end of the billing cycle or at plan cancellation for your usage over that period. The price plan has a minimum fee per month. To use optional add-on features, simply add Secured Signing credits to your account in advance Tip: Enable Auto Top-Up ensures that you have sufficient credits to conduct Remote Online Notarization without any interruptions.
Notary: I have $5 in my account when I signed up, but I didn’t put any money in? Enjoy a complimentary credit from Secured Signing when you get started! The $5 is a gift from Secured Signing when you sign up for an eNotary Paid account.
Notary: Does enabling “Recording Archive Storage” have extra cost? Yes. If you enable “Recording Archive Storage” you will be charged $5 a month to maintain this feature.
Notary: What happens if my RON session takes over 30 minutes? If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged at 0.50c per participant, per minute over 30 minutes. After 2 hours, the session is ended.
Notary: When do I pay for the Remote Online (RON) session? The moment you click “start meeting” is when we charge for the video session.
Notary: What happens if my customer doesn’t turn up to a RON session? If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any pre-purchased features. The Notary host requires to delete the session from the In Progress tab to get any unused Secured Signing credits to be refunded then.
Notary: Should I Enable Auto Top-Up? We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, set a minimum amount to top up by when your account gets low and you are good to go. However, if you would not like to use this option you can always top-up manually.
Notary: How are credits allocated? Do I get them back if I have an incomplete session? Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function relating to them occurs. In the event that your session does not go ahead, all unused credits will be refunded back to your account.For example, Video Signing credits will only be used once you click “start meeting”.
Notary: What happens if I do not use the Allocated Credits? They get credited back to your Secured Signing balance. Easy!