Notary: What happens if my RON session takes over 30 minutes? If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged at 0.50c per participant, per minute over 30 minutes. After 2 hours, the session is ended.
Notary: When do I pay for the Remote Online (RON) session? The moment you click “start meeting” is when we charge for the video session.
Notary: What happens if my customer doesn’t turn up to a RON session? If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any pre-purchased features. The Notary host requires to delete the session from the In Progress tab to get any unused Secured Signing credits to be refunded then.
Notary: Should I Enable Auto Top-Up? We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, set a minimum amount to top up by when your account gets low and you are good to go. However, if you would not like to use this option you can always top-up manually.
Notary: How are credits allocated? Do I get them back if I have an incomplete session? Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function relating to them occurs. In the event that your session does not go ahead, all unused credits will be refunded back to your account.For example, Video Signing credits will only be used once you click “start meeting”.
Notary: What happens if I do not use the Allocated Credits? They get credited back to your Secured Signing balance. Easy!
Notary: What is “Allocated Credits”? Your Allocated Credits balance will be determined based on upcoming RON sessions, and which features you need per RON session.
Notary: What is included in my Notary plan? Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also give you 600 document uploads and 50 Secured Signing credits (valued at USD $50) each year for your account. These documents and credits are shared across all users on your account.
Notary: How do I activate my Secured Signing account? To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access fee of $9.95 will be charged at the end of the monthly billing cycle.
Notary: How do I access videos if we store them? You will have a video icon button within the “My Documents” section under “My History”.Located on the right, a video button will appear next to any documents that contain a video file within them. Simply click on the video icon and download your video.