Notary: How long does Secured Signing hold videos (and documents)? Secured Signing holds videos (and documents) for 7 days after the notarization signing process. To keep your files long term, ensure that you enable Secured View Help Guide »
Notary: How do you send documents to the signer and / or more recipients after the signing process occurs? You must set this up within your Secured Signing account. First, you must give Secured Signing authorization to email signed documents on your behalf. Go View Help Guide »
Notary: Do I Need to Buy a Certificate? The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free View Help Guide »
Notary: If you already have an IdenTrust Digital Certificate can you use it with Secured Signing? IdenTrust and Secured Signing have partnered to offer a comprehensive solution for secure digital signatures. By combining the expertise and technology of both companies, we View Help Guide »
Digital Signing: Frequently Asked Questions This page is designed to assist and answer the FAQ’s about our Digital Signing service. Check out the links below for more information! What does View Help Guide »
What if a recipient isn’t comfortable signing online? That’s no problem. If an invitee isn’t comfortable signing online, they can easily print out the attached document (by clicking Download button in the email View Help Guide »
What should I do if I can’t log in? Carefully check and type again your email address and password to be sure you haven’t mistyped it. If you are still getting an error that View Help Guide »
How long will my documents be stored in the Secured Signing service? By default, Secured Signing retains signed documents for seven (7) days from the date of completion. All parties involve in the signing process such as Invitees View Help Guide »
What should I do if I have downloaded a signed PDF document and a signature block with a small yellow question mark has appeared? You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. To learn more about the Secured Signing Root Certificate process View Help Guide »
I’ve got a signed PDF document. How can I verify the signatures? Secured Signing service utilizes a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or View Help Guide »