Notary: Does Secured Signing charge my client(s) or principal(s)? Secured Signing does not take a slice of the fees you charge your client or principal. Pay us for what features you use leading up View Help Guide »
Notary: How do payments work? With a Pay as You Go plan, you pay for your actual document and sender usage each month. Your monthly access fee is calculated based View Help Guide »
Notary: I have $5 in my account when I signed up, but I didn’t put any money in? Enjoy a complimentary credit from Secured Signing when you get started! The $5 is a gift from Secured Signing when you sign up for an View Help Guide »
Notary: Does enabling “Recording Archive Storage” have extra cost? Yes. If you enable “Recording Archive Storage” you will be charged $5 a month to maintain this feature. View Help Guide »
Notary: What happens if my RON session takes over 30 minutes? If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged View Help Guide »
Notary: When do I pay for the Remote Online (RON) session? The moment you click “start meeting” is when we charge for the video session. View Help Guide »
Notary: What happens if my customer doesn’t turn up to a RON session? If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any View Help Guide »
Notary: Should I Enable Auto Top-Up? We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, View Help Guide »
Notary: How are credits allocated? Do I get them back if I have an incomplete session? Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function View Help Guide »
Notary: What happens if I do not use the Allocated Credits? They get credited back to your Secured Signing balance. Easy! View Help Guide »