Notary: What happens if my RON session takes over 30 minutes?
If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged
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Notary: When do I pay for the Remote Online (RON) session?
The moment you click “start meeting” is when we charge for the video session.
Notary: What happens if my customer doesn’t turn up to a RON session?
If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any
Notary: Should I Enable Auto Top-Up?
We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled,
Notary: How are credits allocated? Do I get them back if I have an incomplete session?
Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function
Notary: What happens if I do not use the Allocated Credits?
They get credited back to your Secured Signing balance. Easy!
Notary: What is “Allocated Credits”?
Your Allocated Credits balance will be determined based on upcoming RON sessions, and which features you need per RON session.
Notary: What is included in my Notary plan?
Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also
Notary: How do I activate my Secured Signing account?
To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access
Notary: How do I access videos if we store them?
You will have a video icon button within the “My Documents” section under “My History”. Located on the right, a video button will appear next