Notary: What happens if my RON session takes over 30 minutes? If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time. This is charged View Help Guide »
Notary: When do I pay for the Remote Online (RON) session? The moment you click “start meeting” is when we charge for the video session. View Help Guide »
Notary: What happens if my customer doesn’t turn up to a RON session? If your customer doesn’t turn up to your RON session or for some reason the notarization doesn’t go ahead, there will be no charges with any View Help Guide »
Notary: Should I Enable Auto Top-Up? We recommend enabling auto top-up as this will guarantee that you will have enough credits in your account to complete a RON session. When enabled, View Help Guide »
Notary: How are credits allocated? Do I get them back if I have an incomplete session? Credits are allocated (but not used) at the moment you begin preparing for a RON session. However, these credits are only used if the function View Help Guide »
Notary: What happens if I do not use the Allocated Credits? They get credited back to your Secured Signing balance. Easy! View Help Guide »
Notary: What is “Allocated Credits”? Your Allocated Credits balance will be determined based on upcoming RON sessions, and which features you need per RON session. View Help Guide »
Notary: What is included in my Notary plan? Your Notary Business Annual plan gives you access to the platform to use when and as you need with documents and templates saved. We also View Help Guide »
Notary: How do I activate my Secured Signing account? To fully activate and use Secured Signing’s Notary platform you will need to add your credit card details for payment – a minimum monthly access View Help Guide »
Notary: How do I access videos if we store them? You will have a video icon button within the “My Documents” section under “My History”. Located on the right, a video button will appear next View Help Guide »