Byron Shire Council selects Secured Signing as their Digital Signature provider

Byron Shire Council, an Australian local government organization, has transitioned to Secured Signing to streamline property licensing, lease agreements, and internal HR processes.

The Search for a Reliable Digital Solution

The primary driver for Byron Shire Council’s move to a digital signature solution was the need to modernize the signing of licenses and leases for properties. The Council sought to move away from paper-based workflows to improve efficiency and reduce the time spent physically moving documents between internal departments and external stakeholders.

Seamless Integration with Content Manager

A critical requirement for the Council was a solution that integrated directly with their existing document management system, Content Manager.

“Colin [Baker] had feedback from another Australian Council that the quality of the integration between Secured Signing and Content Manager was a reason they had changed to Secured Signing, after previously being let down by another provider,” the Council noted.

Following rigorous due diligence and consultations with neighboring councils, Byron Shire made the strategic decision to partner with Secured Signing.

Key Benefits of Implementation

1. Significant Time Savings

Before the digital shift, getting documents signed was a process that typically took weeks. With Secured Signing, the Council can now execute documents online in a fraction of the time.

2. Flexible and Scalable Pricing

Unlike many competitors that lock organizations into expensive, rigid contracts, Secured Signing offers a flexible pricing structure. This allowed Byron Shire Council to implement the solution on an as-needed basis.

• On-Demand Growth: The Council can start with specific departments and scale up as required.

• Simple Cost Model: Pricing is based on the volume of documents sent and the number of document owners, rather than flat enterprise fees.

3. Ease of Onboarding and Support

The onboarding process was designed for rapid implementation, supported by:

• Video Resources: Two-minute “how-to” videos that simplify staff training.

• Dedicated Success Leads: Personalized training sessions provided by the Customer Success team.

• Cost-Effective Consultation: The Council highlighted that additional team training sessions were provided without hidden consulting fees.

Future Expansion: HR and Beyond

While the initial rollout focused on property leases, the Council is already planning to expand the platform’s footprint.

“Moving forward, we will expand on that current footprint,” says Colin Baker, Manager of Business Systems and Technology. “We want to expand the use of Secured Signing to new employees within the HR department for employee contracts.“

Geoff Thompson, Enterprise Sales Director at Secured Signing, adds: “Organizations come to us with concerns around pricey technology contracts, which is where we stand apart. We provide an elegant solution to improve efficiency and go digital.”