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Frequently Asked Questions

Can I add or remove documents or users as I need them?: Yes. The plan you pick now is just the starting point and you can easily add or remove documents or users whenever you'd like. Any update you make will take effect straight away, even if halfway through the month.
Can I cancel or change plans at any time?: Yes. You can upgrade or downgrade your plan whenever you wish. If you upgrade your plan, the change will take place instantly. If you've downgraded it will take place whenever your next payment is due.
How do I use the software?: To find out how to use our software check out the popup tooltips once you login, keep an eye on your inbox for tips & tricks and check out our user manual. You can also request a free demo to see how to use specific features or contact us with any questions.
Can I get extra help or questions answered?: Yes - simply click here to contact us and we will arrange a time for a call/demo. We're happy to help!

Do I need my credit card to signup?: No you don't! Our free accounts include 3 documents/month forever and don't require a credit card. When you're ready to upgrade to a paid plan you can easily.
Does a free account include all features?: So you can experience how digital signing works we've added almost all features to our free plan. Some integrations and features, plus the ability to add more than one user are limited to our paid plans which you can compare here.
How do I use the software?: To find out how to use our software check out the popup tooltips once you login, keep an eye on your inbox for tips & tricks and check out our user manual. You can also request a free demo to see how to use specific features or contact us with any questions.

What is included in my $9.95 monthly fee?: Your monthly pay as you go subscription fee gives you access to the software to use when and as you need with documents and templates saved. We also give you 10 documents signings (worth $13) each month for free.
How do payments work?: With a pay as you go plan you pay for your actual document and sender usage each month. Your monthly access fee is calculated based on the number of documents notarized & number of users on the account. We charge your credit card at the end of the billing cycle or at plan cancellation for your usage over that period. The price plan of $9.95 is the minimum fee per month. To use optional add on features as you need them simply add Secured Signing credits to your account in advance (you can also enable auto-top up). Your credits will then be utilised as you use the features outlined in the pricing table above.
Can I cancel my Notary plan at any time?: Yes, you can request to cancel or change your plan at any time and there will be no additional monthly fees.
Do I need software / hardware?: No, neither the notary nor the customer need any special software or hardware. Sessions can be conducted fast and easily using your internet browser.

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