15 June, 2012
“Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other.” Bill Gates
Digital Mobile, Vodafone’s largest New Zealand dealer, provides a great example of this phrase’s validity. They were looking for a technological solution that would allow them to securely and efficiently streamline and speed-up customers’ contract signing. To find one that would comply with legal and industry requirements wasn’t an easy task. Nevertheless, Digital Mobile’s managers who recognised the need to replace their paper-based signup system and reduce customer frustration at filling in forms found their answer in Secured Signing’s comprehensive customised solution.
To meet Digital Mobile’s particular needs, Secured Signing’s PKI digital signature service developed a tailored system that uses a PDF of each of the Vodafone ordering forms, produces web-based adaptations, and adds business rule validation to each of them. The inclusive solution allows signatories to sign online with their PC or a mobile device (iPad, iPhone, Android); it manages signing and follow-up procesess, sends reminders, and provides all parties with a prompt PDF of the signed electronic contract and a precise tracking record of all activities.
“We needed a solution that worked both on-site with a customer and remotely via email, and were able to implement it quickly and easily,“ said Ben Smyth, Digital Mobile’s Sales Manager-Northern. “We’ve seen a total elimination of errors in the move away from paper. The benefits have been instantly realised by our sales workforce, our processing team, and our customers.”
Till next time,